Shipping Policy:
- Our products are packaged to protect the product during transit and comply with any relevant regulations for shipping.
- We only ship to destinations in Australia. (If shipping outside of Australia is required, please contact us for a shipping quote with the item number and the shipping address).
- *Flat rate shipping of $30.00 per order is applied to orders shipped in Australia excluding Large Display Pieces and Cone Trees.
- *If you have placed an order for Large Display Pieces or Cone Trees, you will receive an order confirmation stating a flat rate shipping of $30.00. At that time, we will provide a shipping quote and notify you before processing your order. If you have processed the order through Paypal and do not wish to proceed with shipping quote, your order will be refunded.
- We strive to ship our products within 1-3 business days. If an order is placed early in a business day it usually ships out same day.
- Orders will not be processed on weekends or public holidays.
- We cannot ship to PO Boxes.
- We ship via courier platforms Shippit and Bigpost. You will receive shipping updates and delivery status of your order directly from these companies. We also dispatch orders via Australia Post.
- If the authority to leave option has not been selected and no one is present to receive the delivery, a re-deliver fee may occur. The re-delivery fee will be passed on to you, the customer.
Shipping Damages:
- All products are inspected before being shipped, but damages may occur during shipping. If the product is received damaged, it must be reported to us within 24 hours. All boxes and packing material must be saved. It is possible that the shipping company may want to inspect these materials. Upon receiving credit from the carrier, the product will be re-shipped.
- Of course, if the incorrect product is shipped, or the product is defective, we will correct it.